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Training Focused on You

Providing a platform of convenience, value with timely materials

  • Start now & complete at your convenience

    Our training is here for you 24/7, start now, stop where you need to and restart where you left off. Most courses allow you at least 3 months to complete the entire course. We also have a guarantee...if you don't like our material by the time you complete chapter three, you can ask for a complete refund.

  • Quality material & value for us all

    Our team puts a lot of our heart and soul into our training materials to make this course the best it can be for you. We want this to make an impact on you for the right reasons. Our goal is to improve communities through individuals.

  • Current materials & current messages

    This course is a gathering of the instructor's experiences, studies and observations. We strive to focus on items that will be useful in today's environment. The timeliness is decided upon by current trends, incidents and observations that affect us all.

Course curriculum

12 chapters of valuable insight and training

  • 1

    Introduction and Overview

    • Handout for Verbal Excellence (PDF Version - Download and print if you choose)

    • Handout for Verbal Excellence (WORD Version - In case the previous version would not download on your computer)

    • Chapter 1: Course Overview
  • 2

    Planning for Conflict

    • Chapter 2: Developing Plans for Conflict
  • 3

    Dealing with Difficulties and Conflict

    • Chapter 3: Difficult People and Deflecting Difficulties

    • Chapter 4: The Keys to Avoiding Conflict

    • Video Exercise One: Carlos
  • 4

    Overcoming Adversaries (Familiar and Unfamiliar)

    • Chapter 5: Seven Elements to Overcoming Adversaries

    • Video Exercise TWO: Betty, Ted, John and Angie
  • 5

    Crisis, De-Escalation and Defusing

    • Chapter 6: Crisis Communication, De-escalating and Defusing
  • 6

    The Magic of Rapport

    • Chapter 7: The Magic of Rapport
  • 7

    Toxic Talk

    • Chapter 8: Avoiding Toxic Talk
  • 8

    Neuro Linguistics (Reading The Eyes and Verbal Excellence)

    • Chapter 9: Neuro Linguistics

    • Video Exercise THREE: Neuro Linguistic Example
  • 9

    Leadership In The Workplace

    • Chapter 10: Leading People and Persuading Change

    • Video Exercise FOUR: Angie, Betty and Carlos

    • Chapter 11: Five Tactics to Avoid Workplace Conflict
  • 10

    Words We Use and Body Language Study

    • Chapter 12: Words, Phrases and Body Language
  • 11

    Bonus: Active Listening Skills

    • Bonus: Active Listening Part ONE

    • Bonus: Active Listening Part TWO
  • 12

    Final Discussion and Quiz

    • Chapter 13: Final Phrases, Thoughts and Ideas

    • Verbal Excellence Final Quiz

Social proof: reviews

5 star rating

Verbal Excellence: Leading, Persuading and Defusing

Nora Lopez

excellent course

excellent course

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4 star rating

Useful information for common workplace conversations

Matt Green

I found the material to be helpful in the thought process of planning out difficult conversations before they happen and strategies involved in concluding th...

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I found the material to be helpful in the thought process of planning out difficult conversations before they happen and strategies involved in concluding them successfully. Material seemed to be tilted slightly towards law enforcement but the video scenarios were helpful.

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5 star rating

Liked it!

Patty Hill

It was good and gave me a lot to think about.

It was good and gave me a lot to think about.

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5 star rating

As Always, an excellent course.

Greg Redman

Every Course provided by Mr. Puckett is spot on. Full of great information and techniques to make business less bruising and difficult for the LEO community .

Every Course provided by Mr. Puckett is spot on. Full of great information and techniques to make business less bruising and difficult for the LEO community .

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Instructor Captain Joe Puckett

Communication Skills Instructor / Former Law Enforcement Leader

Executive Director and Senior Instructor

Captain Joe Puckett

Joe Puckett is a former law enforcement member and administrator with 21 years of experience. Joe Puckett has also served as an Executive Director and Senior Instructor with a non-profit education organization (Code 4).  During this time Joe has led the training and organization of training events for over 500,000 people across the United States.  These training sessions have served members of law enforcement, criminal justice, public safety, government, corporations, churches and the general public for over 20 years. Mr. Puckett's mission is to share his experiences with you. His ideas are based on practical experience, studies of current trends and forward / future thinking perspectives.