Crisis Communication for the Front Desk

Training to improve your verbal options, help you manage and prepare for crisis situations as well as keeping you safe in a challenging environment. Content covers 5 tactics to avoid conflict, keys to verbal persuasion, de-escalation and defusing in 1 minute or less, tools to building cooperation and current verbal defense strategies. This course takes approximately 5 hours to complete (stop and start the training as your schedule allows). Print certificate upon completion of course as proof of training hours and CEU's.

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Attendee Course Reviews

Wonderful advice!

Paula Spriggs

This training on communication pertains to so many different work environments. I really benefited from it! He's a great teacher as well!

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Great!

Meghan Rasmussen

Great!

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CRISIS COMMUNICATION FOR THE FRONT DESK

Candace Whitton

THIS WAS VERY INFORMATIVE. I FOUND THE SPEAKER VERY EASY TO FOLLOW ALONG WITH. IN FACT, I BELIEVE I ATTENDED A COURSE IN WHICH HE WAS THE MAIN SPEAKER FOR AC...

THIS WAS VERY INFORMATIVE. I FOUND THE SPEAKER VERY EASY TO FOLLOW ALONG WITH. IN FACT, I BELIEVE I ATTENDED A COURSE IN WHICH HE WAS THE MAIN SPEAKER FOR ACTIVE SHOOTER.

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Crisis Communication Review and Rating

Kris Cureau

Outstanding! Well delivered and great content!

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Crisis Communication for the Front Desk

Lisa Sokolik

Great course!

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great information

Jennifer Sizemore

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Crisis Communication Course Review

Tamica Dennis

Excellent course, the flexibility and ease is convenient. Provides value in actual and relatable instances/examples and offers valuable and memorable solutio...

Excellent course, the flexibility and ease is convenient. Provides value in actual and relatable instances/examples and offers valuable and memorable solutions to implement.

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Great Course

Kelley Besterfield

This would be a great course for any new hire working with the public and also a refresher for some of us Customer Service "Old Timers" lol

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Great course!!

Nancy Meehan

Explained effectively and in a way that can be understood

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Good and Kept my Attention

Mary Wydrzynski

Was very good but would have liked to see more examples. I did enjoy the program and it kept my attention

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Open Enrollment Ending Soon

Don't miss this opportunity to enroll. Then take 6 months to complete this course.

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Course curriculum

1

Crisis Communication Introduction
- Crisis Communication Introduction
- HANDOUT - Crisis Communication for the Front Desk
- Video Challenge: Difficult Person at the Courthouse - Part ONE
2

Developing Plans for Conflict
- Developing Plans for Conflict
- Developing Plans for Conflict (Continued)
- Video Challenge: Difficult Person at the Courthouse Part TWO
3

Difficult People and Avoiding Conflict
- Types of Difficult People
- Arguing vs. Deflecting
- Avoiding Conflict with People
- Video Challenge: You Guys Should Fix This
4

Overcoming Adversaries
- Overcoming Adversaries
- Defusing and De-escalating
- Video Challenge: Jack is Back
5

The Magic of Rapport
- The Magic of Rapport
6

Verbal Persuasion and Avoiding Workplace Conflict
- Five Tactics to Avoid Internal Workplace Conflict
- Keys to Verbal Persuasion
- Video Challenge: Duane is gonna lose his business
7

Words and Phrases
- Words and Phrases
8

Survival Strategies
- Survival Strategies
- Video Challenge: First Amendment Auditors
9

Bonus: Active Listening
- Active Listening Section 1
- Active Listening Section 2

Training Focused on You

Providing a platform of convenience, value with timely materials

Start now & complete at your convenience

Our training is here for you 24/7, start now, stop where you need to and restart where you left off. Most courses allow you at least 3 months to complete the entire course. We also have a guarantee...if you don't like our material by the time you complete chapter three, you can ask for a complete refund.
Quality material & value for us all

Our team puts a lot of our heart and soul into our training materials to make this course the best it can be for you. We want this to make an impact on you for the right reasons. Our goal is to improve communities through individuals.

Instructor for this Training

Executive Director and Senior Instructor

Captain Joe Puckett

Joe Puckett is a former law enforcement member and administrator with 21 years of experience. Joe Puckett has also served as an Executive Director and Senior Instructor with a non-profit education organization (Code 4). During this time Joe has led the training and organization of training events for over 500,000 people across the United States. These training sessions have served members of law enforcement, criminal justice, public safety, government, corporations, churches and the general public for over 20 years. Mr. Puckett's mission is to share his experiences with you. His ideas are based on practical experience, studies of current trends and forward / future thinking perspectives.

Payment options

One payment or two monthly payment options to make it easier for you to accomplish your training goals now.

$77.00

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Optimize time, your training dollar and improve your knowledge. Start now and train anywhere, anytime on any device.

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FAQ

Is this course for individuals or can we share this training with other team members?
This course is created and priced for the individual. It has a printable handout and course certificate for the individual. Multiple people on your team can sign up individually, or we have group training packages as well.
Once I purchased the training, how long do I have to complete the training.
You have 6 months to complete the course.
How long does it take to complete this training course?
This course will take about 5 hours to complete.
What is the best way to contact you with further questions or to inquire about group training packages?
You can send an email to [email protected]

Start now & complete at your convenience

Quality material & value for us all